Privacy Policy

This Privacy Policy describes how Round Table Kitchen ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at roundtablekitchen.rest, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner.

By accessing or using our website, mobile application, or any of our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

We encourage you to read this Privacy Policy carefully and contact us if you have any questions. This policy applies to all users located in the United States and is crafted in compliance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us and Contact Information

Round Table Kitchen is a food service business operating in the United States, providing customers with quality dining, takeout, delivery, and catering services. We operate our digital presence through our website and related digital platforms.

For all privacy-related inquiries, requests, or complaints, you may contact us directly using the email address provided above. We aim to respond to all legitimate privacy inquiries within 30 days of receipt.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors to our website at roundtablekitchen.rest
• Customers who place online food orders through our platform
• Individuals who register for an account or loyalty program
• Subscribers to our newsletters and promotional communications
• Individuals who contact us through customer service channels
• Users who interact with us through third-party platforms (e.g., social media, delivery aggregators)
• Participants in surveys, contests, or promotional activities we conduct

This policy does not apply to third-party websites, services, or applications that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access through our platform.

3. Information We Collect

We collect several categories of personal information depending on how you interact with our services. Below is a detailed breakdown of the types of information we may collect:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name — to personalize your experience and process orders
• Email address — for order confirmations, receipts, and communications
• Phone number — for delivery coordination and customer service
• Home or delivery address — to fulfill food delivery requests
• Date of birth — for age verification and promotional purposes (where applicable)
• Username and password — to secure your account

3.2 Payment and Financial Information

When you make a purchase through our platform, we collect payment-related information, including:

• Credit card, debit card, or other payment method details
• Billing address associated with the payment method
• Transaction history and purchase records

3.3 Order and Transaction Data

We maintain records of all orders you place, including:

• Items ordered, customizations, and special instructions
• Order dates, times, and delivery addresses
• Order status and history
• Coupons, promotional codes, and discounts applied
• Customer feedback and ratings submitted after delivery

3.4 Usage and Behavioral Data

When you use our website or digital platforms, we automatically collect certain usage information, including:

• Pages viewed and time spent on each page
• Clickstream data and navigation paths
• Search queries entered on our website
• Items added to or removed from your cart
• Features used and interactions performed
• Referral URLs and traffic sources

3.5 Device and Technical Information

We collect technical information about the device and connection used to access our services:

• IP address and general geolocation data derived from it
• Browser type and version
• Operating system and device type
• Screen resolution and device identifiers
• Internet service provider (ISP)
• Time zone settings and language preferences
• Cookies and similar tracking technologies (see Section 9)

3.6 Location Data

With your permission, we may collect precise geolocation data from your device to:

• Automatically populate your delivery address
• Show you the nearest restaurant locations
• Optimize delivery routing and estimated times

You may withdraw consent for location access at any time through your device settings.

3.7 Communications Data

When you contact us via email, phone, or online chat, we collect:

• The content of your messages and inquiries
• Call recordings (where permitted by applicable law and with notice)
• Timestamps and contact history
• Responses and resolutions provided to you

3.8 Social Media and Third-Party Platform Data

If you connect or log in using a social media account (e.g., Facebook, Google), or interact with our pages on social platforms, we may receive:

• Your public profile information (name, profile picture, email address)
• User ID associated with the social media platform
• Permissions you have granted to the social platform

3.9 Voluntarily Submitted Information

You may also provide us with information voluntarily, such as:

• Survey responses and feedback
• Contest entries and promotional participation
• User-generated content (reviews, comments, photos)
• Information shared in loyalty or rewards program registrations

4. How We Use Your Information

We use the personal information we collect for several legitimate business and operational purposes:

4.1 Order Fulfillment and Service Delivery

• Processing and confirming your food orders
• Coordinating delivery and pickup services
• Sending order confirmations, receipts, and status updates
• Handling returns, refunds, or complaints related to your orders
• Managing your account and loyalty program membership

4.2 Customer Communication and Support

• Responding to your questions, comments, or support requests
• Sending service-related announcements and important notices
• Notifying you of changes to our menu, policies, or services
• Conducting follow-up satisfaction surveys

4.3 Marketing and Promotional Activities

With your consent or where permitted by applicable law, we use your information to:

• Send promotional emails, text messages, and push notifications about special offers, discounts, and new menu items
• Deliver personalized recommendations based on your order history and preferences
• Administer contests, sweepstakes, and loyalty reward programs
• Conduct targeted advertising campaigns through digital advertising networks

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, texting STOP to opt out of SMS messages, or contacting us directly at [email protected].

4.4 Analytics and Service Improvement

• Analyzing website traffic, user behavior, and platform performance
• Understanding customer preferences and ordering patterns
• Testing new features, menu items, and pricing strategies
• Improving the functionality, design, and usability of our digital platforms
• Generating aggregated, anonymized statistical reports

4.5 Legal Compliance and Security

• Complying with applicable federal, state, and local laws and regulations
• Detecting, preventing, and responding to fraud, security incidents, and abuse
• Enforcing our Terms of Service and other legal agreements
• Responding to lawful requests from government authorities or law enforcement
• Protecting the rights, property, and safety of our customers, employees, and third parties

4.6 Business Operations

• Managing internal recordkeeping and financial accounting
• Evaluating and facilitating potential business transactions (e.g., mergers, acquisitions)
• Training our staff to improve service quality

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to protect your data and may only use it for the specific purposes for which it was shared. Such providers include:

• Payment processors — to securely handle credit and debit card transactions
• Delivery partners and logistics providers — to fulfill food delivery orders
• Email and SMS marketing platforms — to send communications on our behalf
• Cloud hosting and IT infrastructure providers — to store and manage our data
• Analytics platforms — to analyze usage patterns and improve our services
• Customer support tools — to manage and respond to customer inquiries
• Fraud detection and security services — to protect against malicious activity

5.2 Advertising and Marketing Partners

We may share certain information, such as device identifiers and browsing behavior, with advertising technology partners to deliver targeted advertisements. Under the CCPA/CPRA, sharing data for cross-context behavioral advertising may be considered a "sale" or "sharing" of personal information. California residents have the right to opt out of such sharing (see Section 8).

5.3 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law, or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government subpoena
• Respond to lawful requests from public authorities, including law enforcement agencies
• Protect and defend our legal rights or property
• Investigate and prevent illegal activity, fraud, or security threats
• Protect the personal safety of users, employees, or the public

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, asset sale, or other business transition, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control and the choices you may have regarding your information.

5.5 With Your Consent

We may share your information with third parties for other purposes when you have given us your explicit consent to do so.

6. Data Security

We take the security of your personal information seriously and have implemented a range of technical, organizational, and administrative security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS encryption — All data transmitted between your device and our servers is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols
• Data encryption at rest — Sensitive data stored in our databases is encrypted
• Secure payment processing — Payment transactions are handled by PCI-DSS compliant payment processors
• Firewalls and intrusion detection systems — Our servers are protected by enterprise-grade firewalls and continuously monitored for unusual activity
• Access controls — Access to personal data is restricted to authorized personnel on a need-to-know basis

6.2 Organizational Safeguards

• Regular employee training on data privacy and security best practices
• Internal data handling policies and procedures
• Vendor security assessments and data processing agreements
• Periodic review and audit of our security practices

6.3 Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and applicable regulatory authorities in accordance with applicable law, including the requirements of state data breach notification statutes. Where required, notification will be made within the legally prescribed timeframes.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal data is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal procedures.

8. Your Privacy Rights

Depending on your location, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

8.1 Rights for All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications at any time.

8.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have the following specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what personal information we collect, use, disclose, and sell/share about you.
• Right to Delete: The right to request deletion of your personal information that we have collected, subject to exceptions.
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale/Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, click "Do Not Sell or Share My Personal Information" link available on our website or contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to purposes necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different quality of service as a result of your exercise of these rights.
• Right to Data Portability: You may request a copy of your personal information in a portable, machine-readable format.

8.3 How to Submit a Privacy Request

To exercise any of the rights described above, you may:

• Email us at [email protected] with the subject line "Privacy Rights Request"
• Visit our website at roundtablekitchen.rest and use our privacy request form (if available)

We will verify your identity before processing your request to protect your privacy and security. We aim to respond to all verifiable requests within 30 days. If we require additional time (up to 60 days total under CCPA), we will notify you of the extension and the reason for it in writing.

You may designate an authorized agent to submit requests on your behalf. We will require written authorization from you and may also require you to verify your identity directly with us.

9. Cookie Policy and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and deliver relevant content and advertising. This section provides a summary of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They allow us to recognize your browser and remember certain information about your preferences and actions over time.

9.2 Types of Cookies We Use

9.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually or all at once
• Block third-party cookies
• Block all cookies from specific websites
• Block all cookies from being set

Please note that restricting cookies may impact the functionality and user experience of our website. For detailed information about managing cookies, refer to your browser's help documentation.

For more detailed information about our use of cookies and how to manage your preferences, please refer to our full Cookie Policy available at roundtablekitchen.rest.

9.4 Do Not Track Signals

Some browsers allow you to send "Do Not Track" (DNT) signals to websites. Currently, our website does not respond to DNT signals because there is no universally accepted standard for how to interpret them. We continue to monitor developments in this area.

10. Children's Privacy

Our services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, or from minors under 18 without appropriate parental consent where required by law.

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under 13 years of age without verifiable parental consent. Our website is not directed at children under 13, and we do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age.

If you are a parent or legal guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt action to investigate and, if confirmed, delete the information from our systems.

11. International Data Transfers

Round Table Kitchen is based in the United States, and all of our primary data processing activities occur within the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services, you consent to the transfer of your information to the United States and the processing of your information in the United States in accordance with this Privacy Policy and applicable U.S. laws.

When we share personal data with international service providers or partners, we take appropriate steps to ensure that such transfers are protected by adequate safeguards, including:

• Contractual clauses requiring recipients to provide an equivalent level of data protection
• Verification that recipient jurisdictions provide adequate data protection standards
• Other lawful transfer mechanisms as required by applicable law

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. These may include food delivery platforms, payment gateways, social media sites, or promotional partners. We have no control over the content or privacy practices of these third-party sites.

We strongly encourage you to review the privacy policies of any third-party services you visit. We are not responsible for the privacy practices, content, or security of any third-party website or service accessible through our platform.

When you use embedded social media share buttons, login features, or third-party widgets on our site, the third-party service may collect data about your visit, regardless of whether you interact with the feature.

13. Marketing Communications

We may send you promotional materials, special offers, news about menu updates, and other marketing content via email, SMS, push notification, or direct mail. We will only send you marketing communications where:

• You have given us your express consent, or
• You have previously purchased from us and we are promoting similar products or services (where permitted by applicable law)

13.1 How to Opt Out

You may withdraw from marketing communications at any time using the following methods:

• Email: Click the "Unsubscribe" link at the bottom of any marketing email
• SMS/Text: Reply STOP to any promotional text message
• Push Notifications: Adjust notification settings in your device or browser settings
• Email Request: Contact us at [email protected]

Please allow up to 10 business days for your opt-out request to be processed. Note that even after opting out of marketing, you may still receive transactional communications related to your orders and account.

14. Automated Decision-Making and Profiling

We may use automated processes and algorithms to analyze your order history, preferences, and behavioral data to create a profile that helps us personalize your experience, recommend menu items, and deliver targeted promotions. These processes may influence the content and offers you see on our platform.

We do not use fully automated decision-making processes that produce legally significant or similarly significant effects without human oversight. If you have concerns about how profiling may affect you, please contact us at [email protected].

15. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can resolve your concerns directly.

15.1 Internal Complaint Process

1. Submit your complaint in writing to [email protected]
2. Include your name, contact details, and a description of your complaint
3. We will acknowledge your complaint within 5 business days
4. We will investigate and provide a substantive response within 30 days

15.2 Regulatory Complaints — California Residents

California residents who believe their privacy rights have been violated may file a complaint with:

15.3 FTC Complaints

For federal-level consumer privacy concerns, U.S. residents may also contact:

16. Legal Basis for Processing (Where Applicable)

Where required by applicable law, we rely on the following legal bases to process your personal information:

• Contract Performance: Processing necessary to fulfill your food orders and deliver our services
• Legitimate Interests: Processing for fraud prevention, security, analytics, and business improvement, where such interests are not overridden by your rights
• Legal Obligation: Processing required to comply with applicable laws and regulations
• Consent: Processing based on your explicit consent, such as for marketing communications and certain cookies

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at roundtablekitchen.rest
• Notify you via email or a prominent notice on our website if the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any modifications to this Privacy Policy constitutes your acknowledgment of the changes and your agreement to be bound by the updated policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and transparently.

When contacting us, please provide sufficient information to help us identify your records and respond to your request, including your full name, email address associated with your account, and a description of your inquiry or request. This will help us respond more efficiently and accurately.